Shipping Policy

Shipping Policy

At Kurvly, we are committed to providing you with a seamless and efficient shopping experience, from the moment you place your order to the day it arrives at your door. Below is a complete overview of our shipping practices, including the available shipping options, estimated delivery times, and any relevant fees.

1. Shipping Methods & Delivery Times

We understand that speed and reliability matter when it comes to receiving your order. That’s why we offer two shipping methods, each designed to meet different needs.

Standard Shipping

• Estimated Delivery Time: 7-15 business days
• Cost: $12.59 (Free for orders over $60)
• Description: This is our standard shipping option. While it may take a bit longer, it’s the most economical choice. Orders over $60 will automatically qualify for free standard shipping, making it a great option for larger purchases.

Expedited Shipping

• Estimated Delivery Time: 3-7 business days
• Cost: $20.00
• Description: If you're in a rush, choose expedited shipping for a quicker delivery. This option guarantees a faster processing and delivery time, ideal for those who need their items sooner.

Please note: Shipping times are estimates and can be affected by factors outside of our control, such as weather delays, holidays, and carrier issues. Once your order ships, we’ll provide tracking information to help you stay updated.

2. Shipping Locations

Currently, we ship to all locations within the United States. We are actively exploring international shipping options, so please contact us at [email protected] if you would like more information about international shipping availability.

3. Order Processing

• Processing Time: Orders are processed within 1-2 business days of receiving your order. While we strive to process all orders as quickly as possible, processing times can vary depending on the volume of orders we’re handling.
• Orders Placed on Weekends or Holidays: Orders placed on weekends, holidays, or during peak seasons may be processed the next business day.
• Delayed Orders: If your order is delayed due to product availability or other reasons, we will notify you as soon as possible with an updated delivery estimate.

4. Free Shipping on Orders Over $60

To make your shopping experience even more rewarding, we offer free standard shipping on all orders over $60. Simply add items to your cart, and the discount will automatically be applied at checkout. No promo code is required.

5. Tracking Your Order

Once your order has shipped, we will send you an email with your tracking number. You can use this number to track your order on the carrier's website and get real-time updates about its delivery progress.

We know how important it is to keep tabs on your order, so feel free to contact us if you need help with tracking.

6. Shipping Issues & Lost Packages

While we do our best to ensure your package arrives on time, Kurvly cannot be held responsible for any delays or issues caused by the carrier. This includes weather disruptions, misroutes, or delays during peak shipping seasons. If you believe your package has been delayed, lost, or misplaced, please reach out to us at [email protected], and we will assist you in resolving the issue directly with the carrier.

We recommend checking the tracking information regularly to stay informed about your package’s status.

7. Shipping to P.O. Boxes

At this time, we are unable to ship to P.O. Boxes. When placing your order, please ensure that the shipping address you provide is a valid physical location. This helps us ensure that your order is delivered promptly.

8. Changes & Cancellations to Your Order

We process orders quickly, so if you need to make any changes or cancellations, please contact us as soon as possible. Once your order is processed or has been shipped, we can no longer guarantee any changes can be made. If you need to change your shipping address, update your items, or cancel your order before it ships, just let us know right away, and we’ll do our best to accommodate you.

9. Multiple Shipments & Partial Shipments

In some cases, your order may be shipped in multiple shipments if we need to source products from different warehouses or locations. If your order is shipped in multiple packages, we will notify you, and each shipment will include a tracking number.

10. Special Shipping Notes for Large or Heavy Items

Some larger or heavier items may have additional shipping costs or specific delivery requirements. If your order includes such items, you will be notified at checkout, and any applicable charges will be clearly listed.

Contact Us

If you have any questions or need assistance with tracking, shipping, or any other inquiries, don’t hesitate to reach out to us. We’re here to help!

• Email: [email protected]
• Phone: +1 (331) 286-5534
• Address: 4 Wilson St, Waterville, ME 04901, United States

Thank you for choosing Kurvly. We’re excited to get your order to you as quickly as possible and provide you with an exceptional shopping experience!