Refund Policy

At Kurvly, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and straightforward return process. Please read our refund policy carefully to understand your rights and how to initiate a return.

1. Return & Refund Eligibility

• Returns: We accept returns on products that are unused, in their original condition, and in the original packaging. Items must be returned within 30 days of receiving your order.
• Non-Refundable Items: We do not accept returns on products that have been used or damaged by the customer. Certain products, such as personalized or custom items, may also be non-returnable (this will be clearly stated on the product page).

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for the return.
2. Return Instructions: Once your return is approved, we will provide you with detailed instructions for returning the product. You will be responsible for the return shipping cost unless the return is due to an error on our part (e.g., defective or incorrect items).
3. Ship the Item Back: Carefully pack the item in its original packaging and ship it back to us using a trackable shipping method.

3. Refund Processing

• Refunds: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund to the original payment method. Please allow up to 5-7 business days for the refund to appear on your account, depending on your bank or payment provider.
• Partial Refunds: In some cases, if the item is not returned in its original condition, we may issue a partial refund or deduct restocking fees.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a replacement or refund, and the return shipping will be on us. Please provide photos of the damaged item to expedite the process.

5. Exchanges

Currently, we do not offer direct exchanges. If you need a different product or size, please return the item and place a new order through our website.

6. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we made an error in fulfilling your order.
• Original Shipping Fees: Shipping costs are non-refundable. If your order qualified for free shipping and is returned, the original shipping fee will be deducted from your refund.

7. Return Address

Please send your returns to the following address:

• Address: 4 Wilson St, Waterville, ME 04901, United States

Contact Us

If you have any questions or need assistance with your return, please contact us:

• Email: [email protected]
• Phone: +1 (331) 286-5534